Terms and Conditions

The website https://transportairport.es acts as a means to allow users to hire the transfer services offered by the company Transport Airport.

These services are offered to and from the airports of Alicante and Valencia.

The company that owns https://transportairport.es is Innobus Charly 2018 S.L., with CIF B42608752 and headquarters in Casanova Avenue, Residencial La Perla 14H, Calp – Alicante (Spain).

Booking information

All bookings must be placed at least 24 hours in advance of your departure. All bookings reserved in less than 24 hours must be requested through our phone number (+34 662 645 016), or our email (info@transportairport.es).

If you don’t provide us with the correct information and we have to provide alternative transport (e.g. you forgot to inform us about extra items needed, such as wheelchair, pets, bike, suitcase, etc.), additional costs may be incurred and added in order to provide the service.

Following EU legislation, every child must be carried in the appropriate child seat. Make sure when you are booking the transfer to mark the right child seat needed.

When the booking is completed, you will receive an email with your order number and all the necessary details for the service. You must contact us if there are any mistakes.

It is your responsibility to travel in possession of your booking voucher, via your phone (e-mail) or printing the receipt, at all times.

Payment methods

Payments online can be made via PayPal, the most secure system for purchases made over internet.

Now, PayPal also accepts payments via credit card.

You can also pay directly in cash to the vehicle driver at the time of travel.

Changes to your booking

If you need to change anything regarding your booking, contact us as soon as possible via e-mail.

For changes received within 3 days of the transfer there will be an extra charge of 20€.


In case of cancellation by the user, an amount will be charged as management fees:

  • If the cancellation occurs in the last 24 hours before transport, 100% will be charged.
  • If the cancellation occurs in the last 3 days (72h) before transport, 50% of the amount of the reservation will be charged, returning the other 50% to the user.
  • In case of canceling before the last 3 days (72h), 100% of the amount of the reservation will be returned to the user.

Luggage information

For bookings with more than 2 bicycles / bike suitcases, you will have to contact us via e-mail or complete the special transfers option, so we are able to inform you of any special transfer and if there will be an extra charge.

We will always try to return any luggage left in the vehicles, however. extra charges will be incurred.

Right of admittance

We reserve the right to refuse carriage of any person who is under the influence of alcohol or drugs or those whose behavior or language could be offensive to the driver or other passengers.

Transfer conditions

The driver will wait for a maximum of 60 minutes from the time of flight arrival. If you have any problem at the airport control or with your luggage, please contact us by phone to notify the driver.

For any other pickup point (Hotel, Villa, Apartments…) the maximum waiting time will only be 15 minutes. If you have also made a return booking, the driver that picks you up at the airport will confirm the agreed date and time of the same.


If you are not satisfied with any part of our service you may contact us via email within 30 days of the date of your transfer. We will only accept liability for claims produced by our own negligence.